Frequently Asked Questions

Can I exchange my order?

Absolutely! You can exchange your order for another item. For more details, please review our refund policy or contact us at contact@thekooshie.com. We're here to help!

Will Goods and Services Tax be applied to my order?

All prices shown are inclusive of GST so you will not be charged any extra taxes when going through checkout.

Does The Kooshie come with filling?

You bet! Every Kooshie comes fully stuffed with comfy plant-based fillings ready to go. Please note that the cover is also sold separately, but it does not include the filling bag. The cover is just for style, and we want you to have more than one so you can choose based on your preferences and needs!

Is The Kooshie light?

Yes, absolutely! Your Kooshie weighs 0.7 kg when filled.

Is The Kooshie waterproof?

Our covers are water-resistant, so they can handle splashes, and you can definitely lounge on it after a swim! Just a heads-up—the filling bag isn’t waterproof, so keep your Kooshie dry when it’s open. It’s fine if the beans get wet; ambient conditions won’t cause them to degrade. You can enjoy it when it’s a bit damp, but remember, no swimming allowed!

Why can’t I find a phone number to contact you?

Currently, we handle most customer inquiries through email. This approach helps us gather detailed information and prioritize your concerns effectively. For any questions regarding your shopping experience, please reach out to us at contact@thekooshie.com. Rest assured, we will respond promptly!

How do I clean and care for my Kooshie?

Follow these simple steps!

Keep your Kooshie looking its best with these simple tips:

1. Remove Your Kooshie´s Cover: Open and gently remove the inside bag containing the filling. Do not open the inside bag.

2. Clean Cover with Warm Water and Mild Detergent: A gentle touch keeps your Kooshie fresh and clean.

3. Hand or Machine Washable Cover (Less than 30 degrees): Easy to care for, just toss it in with a soft cycle!

4. Do Not Iron, Bleach, or Dry Clean: Kooshie prefers to keep things natural—no harsh treatments needed.

Is the Kooshie safe?

Yes, our Kooshies are safe, but it's important to take precautions:

Children can suffocate if beanbag filling is swallowed or inhaled. Please ensure children do not climb inside the beanbag.
This beanbag is not a safe sleeping surface for infants under 12 months of age.
The zipper tabs on the Kooshie have been removed to prevent opening by children. Use a paper clip to open the zipper on the beanbag. Remember to remove the paper clip and store it safely after closing the zipper.